Harvestr and Zendesk
Build customer-centric products by leveraging customer feedback from Zendesk tickets.
Escalate valuable customer feedback to your product team
Harvestr seamlessly integrates with your Zendesk Support interface and it only takes you a simple click to send tickets and customer data from Zendesk to Harvestr.
Escalate valuable customer feedback to your product team
Harvestr seamlessly integrates with your Zendesk Support interface and it only takes you a simple click to send tickets and customer data from Zendesk to Harvestr.
Merge Zendesk with other feedback channels to inspire product management
Get a comprehensive overview of user needs by merging customer feedback from Zendesk with Salesforce, emails, surveys and valuable inputs from your teammates.
Merge Zendesk with other channels to inspire product management
Get a comprehensive overview of user needs by merging customer feedback from Zendesk with Salesforce, emails, surveys and valuable inputs from your teammates.
“By streamlining communication between support, success, and product teams, Harvestr and Zendesk are saving us a considerable amount of time. We now have access to twice as much customer feedback as before to build our roadmaps and product strategy. It became much easier for us to make the right product decisions.”
Leverage customer feedback and data to identify priorities
Harvestr tells you how many Zendesk tickets relate to a specific feature idea, which helps you smartly prioritize customer problems according to criteria like feedback volume, business impact and technical effort.
Focus your product management resources on what really matters for your customers.
Leverage customer feedback and data to identify priorities
Harvestr tells you how many Zendesk tickets relate to a specific feature idea, which helps you smartly prioritize customer problems according to criteria like feedback volume, business impact and technical effort.
Focus your product management resources on what really matters for your customers.
Close the loop with customers and notify them personally about feature releases
Agents will be updated directly in Zendesk about the feedback they send to the product team. Once a feature is released, any related customer can be easily notified via Zendesk.
Take customer experience from great to 😍.
Close the loop with customers and notify them personally about feature releases
Agents will be updated directly in Zendesk about the feedback they send to the product team. Once a feature is released, any related customer can be easily notified via Zendesk.
Take customer experience from great to 😍.
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