Harvestr and Zendesk
Build customer-centric products by leveraging customer feedback from Zendesk tickets.
Uncover insights from Zendesk tickets
Make it easy for support agents to escalate and categorize valuable customer feedback from Zendesk.
Facilitate collaboration between support and product teams.
Centralize feedback from all channels
Get a comprehensive view of user needs by merging feedback from Zendesk with all your other channels.
Aggregate related feedback to identify the most promising improvement opportunities.
Centralize feedback from all channels
Get a comprehensive view of user needs by merging feedback from Zendesk with all your other channels.
Aggregate related feedback to identify the most promising improvement opportunities.
“By streamlining communication between support, success, and product teams, Harvestr and Zendesk are saving us a considerable amount of time. We now have access to twice as much customer feedback as before to build our roadmaps and product strategy. It became much easier for us to make the right product decisions.”
Leverage Zendesk data to inform product decisions
Prioritize improvement opportunities based on criteria such as feedback volume, occurrence, and business impact.
Focus your product management resources on what really matters.
Close the loop with agents and customers
Automatically notify agents in Zendesk when a feature they are interested in has been released.
Empower your support team to deliver exceptionnal customer service by closing the loop with customers.
Close the loop with agents and customers
Automatically notify agents in Zendesk when a feature they are interested in has been released.
Empower your support team to deliver exceptionnal customer service by closing the loop with customers.
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