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Whether you are just launching or ramping up your product organization, we've got you covered.
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Usage
Launch
Scale
Elite
Enterprise
Contributors
10
50
500
Unlimited
Discoveries
100
Unlimited
Unlimited
Unlimited
Synced customers
1000 for free
1000 for free
Integrations
Launch
Scale
Elite
Enterprise
Public API and Webhooks
Email, Chrome extension, Zapier
Slack
Zendesk, Intercom, Freshdesk
Hubspot CRM
Salesforce CRM
Jira Cloud, Trello, Github, Gitlab
Figma
Jira Server
Custom integrations
Feedback Hub
Launch
Scale
Elite
Enterprise
Feedback inbox and categorization
Feedback trends
Feedback loop notifications
Discovery documentation
Feedback templates
Custom feedback inboxes
On-demand analytics
Prioritization
Launch
Scale
Elite
Enterprise
Table and kanban views
Custom fields
2
Unlimited
Unlimited
Unlimited
Scoring fields
1
Unlimited
Unlimited
Unlimited
Aggregation fields
Roadmap
Launch
Scale
Elite
Enterprise
Roadmap builder
Roadmap views
3
Private and public sharing
Public roadmap reactions
Public roadmap custom branding
Revenue data
Launch
Scale
Elite
Enterprise
Customer data import
Customer profiles
Customer segmentation
Customer attributes
Customer data sync
Security and permissions
Launch
Scale
Elite
Enterprise
Data exports
Google and Microsoft Sign in
SAML SSO
Contributor roles
Support and services
Launch
Scale
Elite
Enterprise
Email and livechat support
Self-serve knowledge base
Priority support
Custom contract and invoicing
Service Level Agreement
Tailored onboarding and training
Dedicated product success coach
Data migration service
FAQs
What is an editor?
An editor is a member of your Harvestr project with unlimited creation, edition and administration rights. They are usually people who are responsible for managing customer feedback and building the product roadmap (Product Managers, Product Marketers, Product Owners, Customer Feedback Managers, etc.).
What is a contributor?
A contributor is a member of your Harvestr project with limited rights. Contributors can view all your project’s data but they can only perform certain actions: adding feedback and comments. Contributors are unlimited and free on our Elite and Enterprise plans. Contributor rights are generally useful for people from Support, Success, Sales… who want to follow customer feedback status and contribute to the roadmap.
Do I pay per user?
In Harvestr, you pay per editor. The price per editor varies according to the plan you select. You can also invite contributors with limited rights for free.For example: for 2 x 79 = $158 / month (Scale Plan on a monthly subscription), you will get access to all the Scale plan features with 2 editors and up to 50 free contributors.
Do I need a Harvestr account to submit feedback?
No. You can submit feedback to Harvestr from one of our integrations without having a Harvestr account. You will still be identified as the submitter of the feedback and you will get also notified on status updates even if you do not have a Harvestr account.
What are the free plan's limitations?
With our free Launch plan, you get 1 editor and up to 10 contributors for free. You can create up to 100 backlog items (called “Discoveries” in Harvestr). You can also have up to 2 prioritization fields, 3 discovery views and 3 roadmap views. If you need more, consider our Scale plan.
How does the 14-day free trial work?
When you register with Harvestr, you have 14 days to try our Scale plan for free. If you wish to try the Elite plan, reach out to us and our team will activate it for you. During the trial, you can invite as many editors and contributors as you wish. To continue using Harvestr at the end of your trial, you’ll need to subscribe to one of our paid plans or downgrade to the free plan.
Will I be charged when the trial is over?
No. We don’t require a credit card upfront so you won't be charged unless you decide to subscribe to a paid plan and enter your credit card details. If you want to continue using Harvestr at the end of your trial, you will be asked to enter your credit card details. You can also pay by invoice with our Elite or Enterprise plans.
How many customers can I import and synchronize?
In Harvestr, you can import user and company data using our CSV and Excel imports. These imports are unlimited. You can also synchronize customer data from external tools (Intercom, Hubspot, Salesforce). We won't import and synchronize all the customers you have in your CRM but only the ones that exist in Harvestr, usually because they are linked to feedback. Data synchronization features are only availble from the Elite plan. You can synchronize up to 1000 customers (users and companies) for free. You can synchronize as many attributes as you wish per customer. If you need to synchronize more than 1000 customers, please reach out to us. Again, you won't have to synchronize your whole customer base.
How safe is my data?
Harvestr holds a SOC 2 certification. We use industry-standard cloud infrastructure along with extra safeguards to ensure your data remains completely private and secure at all time. See our Trust Center for more information.
Are you GDPR compliant?
Yes. We’re GDPR compliant with a privacy-by-design architecture, clear privacy policies, and an optional DPA if required. See our Terms and Conditions and Privacy Policy