Uncover insights from Freshdesk tickets
Make it easy for support agents to escalate valuable customer feedback from Freshdesk. Facilitate collaboration between support and product teams.
Centralize feedback from all channels
Get a comprehensive view of user needs by merging feedback from Freshdesk with all your other channels. Aggregate related feedback to identify the most promising improvement opportunities.
Leverage Freshdesk data to inform product decisions
Prioritize improvement opportunities based on criteria such as feedback volume, occurrence, and business impact. Focus your product management resources on what really matters.
Close the loop with agents and customers
Automatically notify agents in Freshdesk when a feature they are interested in has been released. Empower your support team to deliver exceptionnal customer service by closing the loop with customers.
They tell it better
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