Harvestr and Freshdesk

Build customer-centric products by leveraging customer feedback from Freshdesk tickets.

Find us on the Freshdesk Apps Marketplace

Uncover insights from Freshdesk tickets

Make it easy for support agents to escalate valuable customer feedback from Freshdesk.

Facilitate collaboration between support and product teams.

Freshdesk customer feedback
Freshdesk inbox

Centralize feedback from all channels

Get a comprehensive view of user needs by merging feedback from Freshdesk with all your other channels.

Aggregate related feedback to identify the most promising improvement opportunities.

Centralize feedback from all channels

Get a comprehensive view of user needs by merging feedback from Freshdesk with all your other channels.

Aggregate related feedback to identify the most promising improvement opportunities.

Freshdesk inbox

Leverage Freshdesk data to inform product decisions

Prioritize improvement opportunities based on criteria such as feedback volume, occurrence, and business impact.

Focus your product management resources on what really matters.

Freshdesk prioritization
Customer feedback loop

Close the loop with agents and customers

Automatically notify agents in Freshdesk when a feature they are interested in has been released.

Empower your support team to deliver exceptionnal customer service by closing the loop with customers.

Close the loop with agents and customers

Automatically notify agents in Freshdesk when a feature they are interested in has been released.

Empower your support team to deliver exceptionnal customer service by closing the loop with customers.

Customer feedback loop

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