Harvestr and Freshdesk

Escalate valuable customer feedback to your product team

Harvestr seamlessly integrates with your Freshdesk Support interface and it only takes you a simple click to send tickets and customer data from Freshdesk to Harvestr.

Merge Freshdesk with other channels to inspire product management

Get a comprehensive overview of user needs by merging customer feedback from Freshdesk with emails, user interviews and valuable inputs from your teammates.

Merge Freshdesk with other channels to inspire product management

Get a comprehensive overview of user needs by merging customer feedback from Freshdesk with emails, user interviews and valuable inputs from your teammates.

Leverage customer feedback and data to identify priorities

Harvestr tells you how many Freshdesk tickets relate to a specific topic, which helps you prioritize customer problems according to the occurrence of an issue and its impact.

Focus your product management resources on what really matters for your customers.

Close the loop with customers and easily share your roadmap

Agents will be updated directly in Freshdesk about the feedback they send to the product team. Once a feature is released, any related customer can easily be notified via Freshdesk.

Take customer experience from great to 😍.

Close the loop with customers and easily share your roadmap

Agents will be updated directly in Freshdesk about the feedback they send to the product team. Once a feature is released, any related customer can easily be notified via Freshdesk.

Take customer experience from great to 😍.